Privacy policy

About our privacy policy and us

This privacy policy explains how Lilla Huset i Småland processes your personal data when you make a booking or booking request through us, visit our website, contact us or use our services.

The personal data controller is:

Lilla Huset i Småland

Hörda 54, 341 52 Lagan

E-mail: info@lillahuset.com

What personal data we process and why

We will only process personal data about you when we need it and this may include the following:

  • Personal data such as your name, social security number, your contact details (phone number, email address and home address).
  • Details of payments such as payments made to and from you.
  • Booking details such as accommodation and services booked through us, booking references and travel dates.
  • Contact history such as emails, letters, chats and social media messages to and from you.
  • Usage information such as IP address, device type, how you use and interact with our website and emails. More information about this can be found in our cookie policy.

The provision of certain personal data is a legal or contractual requirement, and if you do not provide it, we may not be able to enter into or perform the contract with you, and may therefore cancel your booking. We will inform you if this is the case, and we will have no liability to you.

We generally collect personal data directly from you. If you provide information about other people when making a booking, this privacy policy applies to any personal information you have provided about them and you should make them aware of this privacy policy.

We may use your personal data for any of the purposes set out below, depending on how you interact with us.

The purpose of the treatmentPersonal data usedLegal basis for the processing
To enable us to complete and manage your booking or related travel arrangements, including receiving payment and making refunds.Personal data Payment dataAgreement Consent
Keep records of all financial transactions with you.Payment informationLegal obligation
Ask you to leave a review about our services.Personal data Booking dataLegitimate interest in receiving information about the experience of our business and improving our services
Send service messages, including booking updates and changes to our terms and conditions.Personal data  Agreement Legitimate interest in keeping our customers up to date
Provide data or information that you may have requested.Personal dataConsent
Monitor our website, including its performance and security and, where permitted, analyze the behavior of visitors to our website so that we can protect and improve our website.Usage informationConsent Legitimate interest in maintaining the privacy and security of our website and providing the best browsing experience
For legal purposes. This includes managing legal claims, ensuring compliance with our booking terms and other agreements, complying with government advice, statutory requirements and legal obligations and detecting, preventing and reporting crime.All dataLegal obligation Legitimate interest in protecting our business and assisting law enforcement and government agencies

Sharing of your data outside Lilla Huset in Småland

In order to effectively provide our services and run our business, we may share your personal data with:

  • Owner or agent of the accommodation you have booked, including their service providers where applicable, such as caretakers and key holders (this may include your telephone number, email address and home address where applicable in connection with the booking)
  • Service providers, acting as personal data processors, providing services in IT, system administration, web hosting and support and marketing.
  • Payment service providers

Third parties must process your personal data in accordance with data protection legislation. When a third party acts on our behalf, we do not allow it to use your information for its own purposes and we ensure that it has appropriate security measures in place to protect your information.

How long we keep your data

We will only retain your data for as long as is necessary based on the amount, nature and sensitivity of the personal data, the potential risk of harm through unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, any legal or regulatory requirements and any relevant industry standards or guidelines. When your information is no longer needed, it is disposed of or securely deleted or anonymized so that it can no longer be linked to you.

Your rights

In certain circumstances, you have the right to do the following:

  • Request access to a copy of the personal data we hold about you (commonly known as a “data subject access request”).
  • Request that we correct incorrect or incomplete information personal data about you that we have. Remember that you can update your contact details via My Account.
  • Request that we delete your personal data if there is no good reason for us to continue processing it (commonly known as the “right to be forgotten”).
  • Object to us using your data for direct marketing or, in certain circumstances, use them for legitimate interests.
  • Request restriction of the processing of your personal data. This enables you to request that we restrict the way in which we process your personal data, for example if you question the accuracy of the information we hold about you.
  • Request data portability, whereby we transfer the personal data that you have provided to us, either directly to you or to a third party.
  • Withdraw your consent when we rely on your consent to process your information.

We may need to request information from you to help confirm your identity and identify the information you are referring to.

If you wish to exercise any of these rights, please contact us. We aim to respond to inquiries within one month. You also have the right to contact and make a complaint to the Swedish Privacy Protection Authority if you disagree with our processing of your personal data and believe that we are handling them incorrectly. For more information, we refer to the Privacy Protection Authority's website www.imy.se.

In case of questions

If you have any questions about this privacy policy, please contact us by email at info@lillahuset.com.